****New Changes****

The LEAD Scale, or Info Desk Statistics are different starting this Fall:  There are now only 3 categories instead of 6!

A quick way to look at it is:

Rating #1 Quick and Easy (What used to be a 1 or 2 on previous scale)
Rating #2 Show and Tell, includes instruction on how to use the card catalog  (What used to be a 3 or 4 on previous scale)
Rating #3 This ranking should be rare, only used for exceptional cases of a super long transaction.

This is not much different as we usually did not get beyond a 3 anyway.  This is how the new form looks:

It is a lot less busy.  So as before: choose Info Desk, 1 or 2 or 3 of the scale, and contact type.  Ignore the rest!

Let me know if you have ANY questions.