Welcome back for Spring 2011!!!
I hope that everyone had a fun and relaxing winter break!
I hope that everyone had a fun and relaxing winter break!
A great place to start is with the rules. These are RULES and NOT SUGGESTIONS. Failure to follow these rules will lead to oral warnings, written warnings, or termination. So please read carefully and let me know if you have any questions. It is your responsibility to read and know these rules. I have also made slight changes so even if you have read these many times before please read them again.
1. Look up often and smile! If your head is down and you are too busy with your own work, patrons may not feel comfortable interrupting you. Getting to do homework and look at things online is a privilege. If you can't look up often because you are too engrossed in activities on the computer you will not be allowed to do them. Remember your number one job is to help people! Also ask patrons if they need help, if you see someone wandering around looking lost ask them if they need help.
2. KEEP CONVERSATIONS WITH FRIENDS SHORT - I understand that you will frequently come across friends coming in to the Library. I do not mind you talking for a minute or two but you must keep friends moving. Your number one job is to help patrons and patrons have no idea that the person you are talking to is your friend. ABSOLUTELY NO FRIENDS ARE TO EVER COME BEHIND THE DESK!
3. READ THIS BLOG FIRST THING EVERY SHIFT - I can not stress this enough! It is your responsibility to know of any changes or events that are happening. You must read it from the last time you read it. This MUST be done before Facebook, email, homework, you get the idea.
4. Email. For this job you need to check your email. Usually if I send an email I need to hear back soon so please get back to me A.S.A.P.
5. Swiping. Once you are relieved from your shift you must swipe out. Sometimes I will see that people overlap for 15 minutes. This should almost never happen unless work related. If you want to say a few words to your fellow coworker that is fine but you must swipe out first.
6. Laptops, Headphones, and Cellphones are not allowed at the desk. These devices should be shut off and put away, end of story. This includes text messaging!
7. The Info Desk PC. You should never download or save anything to this PC. If you need to temporarily save a document that is fine but then delete it before you leave for your shift. I will remove anything I find on the PC that does not belong there. Also do not alter or save your own personal information on any of the web browsers!
8. Do not be late! If you are going to be more than 5 minutes late or out sick please call or text my cell phone. I will email you all this number. If you are working weekend hours you will want to call the Building Operations Desk at 413-577-0840. Do NOT call my cell phone for the weekend shifts.
9. Do not use the Information Desk phone for personal calls unless you get permission from me.
10. If you get a question that you can not answer please record it in the Information Desk Manual. I will then take the questions and answer them for you. Check the blog for answers to your questions. READ ALL questions and answers so you are prepared if you ever get the same question someone else did. Never guess when answering a question!!! Please refer the patron to a desk you think may know and then write the question down in the book so that you will know the answer for the next time. You can also try calling me at my work phone and I may know the answer.
11. No Food! You are not allowed to eat at the Information Desk. You can have beverages if they have a cover or twist top.
12. Make sure you sign in and out for every shift in the "Info Desk Book."
13. Do not hold anything for anyone at the desk*. People sometimes ask that you hold something for them or for a friend who will come by and pick it up. You don't want to be responsible for some one's stuff. They could say that there was something valuable in it when they left it with you. You could also leave and forget to tell the person that relieves you who may think it is something to throw away. Protect yourself and say no! Always let them know that there are lockers that they can store there stuff away on the 2nd, 3rd, 7th and 10th Floors. They get the key from Reserves on the 3rd Floor with a valid UCard.
*The only exception to this rule is is they say they work here or if they are dropping something off for someone who works here. If something gets dropped off at the desk call me or send me an email and I will take care of it.
Note: Don't forget that there are staff coming in and leaving often through the entrance. They do take note of the Information Desk staff and notify me when they see something they feel is inappropriate behavior.
I changed the password for the Info Desk PC. Please make sure that I show you where it is kept even if you are not an opener just in case you ever need to log back in.
Don't forget to check out all of the tours on the Training/Manual Blog as a refresher! You are responsible for knowing what is there!
If you have any questions about any of this information please let me know! And lets have another great semester!
1. Look up often and smile! If your head is down and you are too busy with your own work, patrons may not feel comfortable interrupting you. Getting to do homework and look at things online is a privilege. If you can't look up often because you are too engrossed in activities on the computer you will not be allowed to do them. Remember your number one job is to help people! Also ask patrons if they need help, if you see someone wandering around looking lost ask them if they need help.
2. KEEP CONVERSATIONS WITH FRIENDS SHORT - I understand that you will frequently come across friends coming in to the Library. I do not mind you talking for a minute or two but you must keep friends moving. Your number one job is to help patrons and patrons have no idea that the person you are talking to is your friend. ABSOLUTELY NO FRIENDS ARE TO EVER COME BEHIND THE DESK!
3. READ THIS BLOG FIRST THING EVERY SHIFT - I can not stress this enough! It is your responsibility to know of any changes or events that are happening. You must read it from the last time you read it. This MUST be done before Facebook, email, homework, you get the idea.
4. Email. For this job you need to check your email. Usually if I send an email I need to hear back soon so please get back to me A.S.A.P.
5. Swiping. Once you are relieved from your shift you must swipe out. Sometimes I will see that people overlap for 15 minutes. This should almost never happen unless work related. If you want to say a few words to your fellow coworker that is fine but you must swipe out first.
6. Laptops, Headphones, and Cellphones are not allowed at the desk. These devices should be shut off and put away, end of story. This includes text messaging!
7. The Info Desk PC. You should never download or save anything to this PC. If you need to temporarily save a document that is fine but then delete it before you leave for your shift. I will remove anything I find on the PC that does not belong there. Also do not alter or save your own personal information on any of the web browsers!
8. Do not be late! If you are going to be more than 5 minutes late or out sick please call or text my cell phone. I will email you all this number. If you are working weekend hours you will want to call the Building Operations Desk at 413-577-0840. Do NOT call my cell phone for the weekend shifts.
9. Do not use the Information Desk phone for personal calls unless you get permission from me.
10. If you get a question that you can not answer please record it in the Information Desk Manual. I will then take the questions and answer them for you. Check the blog for answers to your questions. READ ALL questions and answers so you are prepared if you ever get the same question someone else did. Never guess when answering a question!!! Please refer the patron to a desk you think may know and then write the question down in the book so that you will know the answer for the next time. You can also try calling me at my work phone and I may know the answer.
11. No Food! You are not allowed to eat at the Information Desk. You can have beverages if they have a cover or twist top.
12. Make sure you sign in and out for every shift in the "Info Desk Book."
13. Do not hold anything for anyone at the desk*. People sometimes ask that you hold something for them or for a friend who will come by and pick it up. You don't want to be responsible for some one's stuff. They could say that there was something valuable in it when they left it with you. You could also leave and forget to tell the person that relieves you who may think it is something to throw away. Protect yourself and say no! Always let them know that there are lockers that they can store there stuff away on the 2nd, 3rd, 7th and 10th Floors. They get the key from Reserves on the 3rd Floor with a valid UCard.
*The only exception to this rule is is they say they work here or if they are dropping something off for someone who works here. If something gets dropped off at the desk call me or send me an email and I will take care of it.
Note: Don't forget that there are staff coming in and leaving often through the entrance. They do take note of the Information Desk staff and notify me when they see something they feel is inappropriate behavior.
I changed the password for the Info Desk PC. Please make sure that I show you where it is kept even if you are not an opener just in case you ever need to log back in.
Don't forget to check out all of the tours on the Training/Manual Blog as a refresher! You are responsible for knowing what is there!
If you have any questions about any of this information please let me know! And lets have another great semester!
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