New Policy!

The User Service Advisory Group in the Library met to come up with guidelines for students at all the service desks. I was sent the following today:

Student Employee Service Desk Behavior Guidelines

Student employee's primary responsibilities when working at a library service point are to make library users feel welcome, assist them, and answer their questions. Student employees should make it a habit to look up frequently, be aware of users in the area, and make eye contact with as many users as possible. Student employees are expected to do Library work as assigned by their supervisor when they are not assisting users. As long as Library work is current and with the permission of the supervisor, student employees may use the desk workstation for personal work. Please do not use personal laptops, wear headphones, play games, or socialize excessively. Student employees may not use instant messaging and social networking, except in the performance of job responsibilities. Always keep personal work items on the desk surface to a minimum. Remember, the main focus of service points is high-quality customer service.

Approved by User Services Advisory Group on August 21, 2006

Please let me know if you have any questions.